Critical voices, unqualified interjections or even insults: In interpersonal communication, we often get into difficult situations. In these moments, it is important to maintain your composure and resolve the conflict confidently. This training gives you concrete methods with which you can skillfully parry verbal attacks and even use them as an opportunity.
Learning objectives
- Stay calm in difficult situations.
- Know the success factors for conflict discussions.
- Reflect on and improve your behavior in conflicts.
- Respond methodically to verbal attacks.
- Systematically question and assess the motives of your counterpart.
Would you like to discover the course?
Start the interactive course demo with one click and get a first impression of this e-learning.
Das E-Learning „Code of thanks“ hat trotz eines hohen Informationsgehalts das Thema leicht verständlich und mit kurzweiligen Animationen vermittelt.
Das E-Learning „Code of thanks“ hat trotz eines hohen Informationsgehalts das Thema leicht verständlich und mit kurzweiligen Animationen vermittelt.
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