Leadership skills

Customer- and employee-centred leadership

With your team, you are more digital and agile. Your customers give feedback more often, and your employees use more flexible working models. But the requirements of customers and the needs of your employees do not always go together. In this e-learning, you will learn how to better understand them and turn them into win-win situations.

Learning objectives

  • Assess the relevance of customer and employee-centered leadership.
  • Involve customers and employees in process and product development.
  • Understand the needs of your employees better and improve team performance.
  • Use the co-creation process with added value.
  • Use and implement digital tools wisely.
Languages
GER, EN
Duration
1 h 10 min
Level
Advanced
Target group description
Managers who want to better understand customer and employee needs and transform them into win-win situations.

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