Smart Guide Customer Excellence
More satisfied customers every day with Smart Guide Customer Excellence. Your employees understand customer needs, communicate effectively with stakeholders and drive solutions that ensure the long-term success of your company. Get your team ready for first-class customer orientation.
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What is a smart guide?
The Smart Guides from sparks are based on the challenges of the future working world. Our content equips your teams with the skills they need today and in the future.
Happier customers every day These future skills are waiting for your teams in this smart guide.
empathy
Your smart goal:
Foster customer loyalty & understanding
With methods for deeper understanding and trusting business relationships.
This is how they learn:
- Anticipate customer needs
- Develop reliable business partnerships
- Navigate sensitively through conflictual & stressful situations
Collaboration
Your smart goal:
Working together in the interest of customers
With practical tips for successful collaboration with all stakeholders.
This is how they learn:
- Align everyone towards one goal & take responsibility together
- Plan and conduct effective workshops & meetings with customers and stakeholders
- Maintain a positive feedback culture
communications
Your smart goal:
Persuasion on all levels
With suitable tools for targeted messages and transparent exchange
This is how they learn:
- Target group-oriented communication
- Argue effectively
- Use verbal and non-verbal communication in a targeted manner
critical thinking
Your smart goal:
Decide with information
With techniques & methods for evidence-based decision making.
This is how they learn:
- Obtain information & assess its quality
- Involve different stakeholders & perspectives in decision-making
- Develop decision criteria that make success measurable
problem-solving
Your smart goal:
Solving customer problems with confidence
Using proven techniques to turn challenges into opportunities.
This is how they learn:
- Identify complex issues quickly
- Find customer- & stakeholder-centered solutions
- Actively & independently drive solutions forward
Entrepreneurial. thinking
Your smart goal:
Actively contribute to the company's success
With strategies to think and act in an entrepreneurial way.
This is how they learn:
- Think beyond day-to-day business
- Identify, assess and respond to risks in an appropriate manner
- Act in a customer-oriented manner & conclude contracts
Formate so vielfältig wie dein Team
Ob im Büro, in der Bahn oder beim Joggen: Wenn deine Teams ihre Future Skills trainieren wollen, hat sparks das richtige Format. Ob interaktiver Content oder Audio- und Videoformate entscheiden sie selbst. Jeden Tag auf’s Neue - immer so, wie es gerade am besten passt.
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Erfolgsrezept Kundenfokus: So baust du die passenden Skills in deinem Unternehmen auf
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