Content
Intercultural communication and dealing with foreign guests
- What is culture?
- How do cultural differences affect behaviour and communication?
- How to apply this knowlegde in daily work processes?
- The meaning of non-verbal signals in personal contacts and on the telephone.
- Tips for non-verbal behaviour in dealing with foreign guests.
- How to receive guests in a professional manner and entertain them with the right topics?
- Making small talk with confidence.
Professional telephone conversations
- How to control the conversation from A to Z, to connect calls, to take a message?
- Important expressions you should know.
- How to manage challenging communication partners and difficult situations on the telephone?
- Work on the participants' own cases.
Modern business correspondence
- Do´s and Don´ts of international correspondence.
- Formats of English letters.
- How to use standard expressions and polite phrases?
- How to apply a formal and an informal writing style?
- How to write a set of correspondence based on practical cases?
International meetings
- Checklists for the preparation and organization of a meeting with international participants.
- Vocabulary for writing the meeting documents.
- Writing the agenda and the invitation.
- How to define a dress code?
Professional and personal presentation
- How to present yourself personally and professionally?
- How to represent your company and your superior(s)?
- How to give a short presentation?
Online Learning Platform
Once you have registered, you will be able to access your online learning platform, including extra materials for consolidating what you have learned.
Benefits
- You expand your intercultural competency and improve your business English.
- You are motivated to speak only in English during the training and to practice new and useful expressions.
- You learn to communicate in a spontaneous, natural, correct and effective manner on the telephone, in correspondence and face-to-face.
- You can practice daily situations through role playing.
Methods
Theory input, role play, presentations, individual, group and plenary exercises, working in pairs, case studies, exchange of experience. The training is driven by the participants' willingness to speak English and by their active participation in the seminar.
Recommended for
Assistants, secretaries and administrative staff who work in an international context.
Minimal requirements: good secondary school (”Realschule”) English skills or similar education.
Attendees comments
"The trainer was very flexible and was able to give excellent advice on practical topics!"
"This training is very practical and gives you a lot of tips that are really useful."
Seminar Reviews of „The International Assistant“
Here you can get impressions of the seminar as well as information about the seminar topic.
Cross-culture presentation styles: 6 key factors for success
Cross-cultural presentation styles refer to the ways in which individuals from different cultures approach and deliver presentations. Adjusting one’s presentation style can be important because style can often be associated with competence, respect, trustworthiness, and intelligence. Getting the style wrong can have negative consequences. For example, if a speaker prefers an informal, friendly style but [...]
Strategies to deal with resistance to persuasion in audience
Resistance to persuasion is a common issue. So, what are some strategies for dealing with it? Resistance to persuasion is a normal and natural part of the persuasion process. Effective persuasion strategies take this resistance into account and try to overcome it. People may resist attempts at persuasion for a variety of reasons, such as: [...]
Cross-culture presentation styles: 6 key factors for success
Cross-cultural presentation styles refer to the ways in which individuals from different cultures approach and deliver presentations. Adjusting one’s presentation style can be important because style can often be associated with competence, respect, trustworthiness, and intelligence. Getting the style wrong can have negative consequences. For example, if a speaker prefers an informal, friendly style but [...]
Strategies to deal with resistance to persuasion in audience
Resistance to persuasion is a common issue. So, what are some strategies for dealing with it? Resistance to persuasion is a normal and natural part of the persuasion process. Effective persuasion strategies take this resistance into account and try to overcome it. People may resist attempts at persuasion for a variety of reasons, such as: [...]
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Start dates and details
Thursday, 05.06.2025
9:00 am - 5:00 pm
Friday, 06.06.2025
8:30 am - 4:30 pm
Thursday, 25.09.2025
9:00 am - 5:00 pm
Friday, 26.09.2025
8:30 am - 4:30 pm
The stated participation fee includes a group lunch per full seminar day, refreshments during breaks and extensive course handouts. The participant must settle accommodation costs directly with the hotel. Regarding the booking of the hotel, you will find a reservation form in your online learning platform.
The stated participation fee includes a group lunch per full seminar day, refreshments during breaks and extensive course handouts. The participant must settle accommodation costs directly with the hotel. Regarding the booking of the hotel, you will find a reservation form in your online learning platform.
About us – The Haufe Akademie
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Questions & Answers
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