Training in English
This seminar will enable you to become a more confident and accomplished communicator who can manage writing and telephoning tasks in English in a more successful and professional way. Communication with others in English not only needs to be done well for their benefit and satisfaction, but it is also important for yourself that you can communicate effectively and with confidence in your working environment. The seminar will involve you in a range of exercises to practise as well as giving you well-tested resources for future use.
Content
Selecting the best form of communication
- The qualities of memorable communication.
- Relational thinking about effective business communication.
- The cross-cultural dimension.
- Decisions about the most suitable form of communication to use.
The building blocks of writing and telephoning
- Achieving greater accuracy of language in speech and writing.
- Achieving greater accuracy of grammar, spelling, punctuation and word choice.
- Possible errors of German language users of English.
Writing effectively
- Communcating with the appropriate tone in business writing.
- Phrases for E-Mails, including dealing with complaints.
- Paragraphing in business writing.
- Contemporary formatting of E-Mails and business letters.
- Record keeping from a teleconference.
Telephoning skills
- Good customer service principles.
- Telephone conversation fluency and etiquette.
- Phrases for telephoning.
- Speaking more confidently on the telephone in English.
Online Learning Platform
Once you have registered, you will be able to access your online learning platform, including extra materials for consolidating what you have learned.
Benefits
You will learn how to
- communicate more accurately in the working environment,
- apply a more structured approach to your use of English,
- convey your wishes and instructions appropriately,
- convince and persuade others through appropriate use of English,
- write correctly formatted E-Mails and letters,
- write with interest, enthusiasm, diplomacy and correct tone,
- develop added professionalism and confidence when using English.
Methods
Practice-oriented exercises will be combined with personal competence feedback on your contributions to telephoning and writing tasks. Task-based group and individual work, team coaching, coach input, case studies, self-reflection, audio, simulations and role-play so will be used. The methods used will help you develop your telephoning and writing skills which will ultimately provide you with a set of practical options to help you communicate effectively.
Recommended for
This seminar is for anyone who needs to communicate in English in business contexts regularly, whether for managerial, personal assistant, sales, negotiation or other administrative purposes. It has been found to appeal most especially to those who are expected to show a good and reliable command of English at their workplace, but lack in practical experience. The skills and confidence gained can help participants to enhance their business effectiveness, employability and ability to take on more responsibility. Attendance of this seminar is a required part of the International Management Assistant Certificate.
Further recommendations for „Business Correspondence and Telephoning in English“
Attendees comments
"The seminar was very authentic and the trainer taught in a very individual, professional way. It was fun to learn and not boring at any time."
Katharina Taylor
REAL² Immobilien AG, Köln
"Sehr viele kleine, sehr hilfreiche Tipps, um sich die englische Sprache zu erschließen. Sehr guter Referent."
Jens Büngel
Naundorf Umweltconsulting GmbH, Osnabrück
"I appreciated that the trainer was a native speaker, that he was flexible and ready to give advice on the individual challenging tasks of each participant."
Nadine Schumann
@VISORY partners GmbH, Wiesbaden
"Good help on vocabulary and expressions you use or you don't use."
Heike Hoffmann
Filtrona Porous Technologies GmbH, Reinbek
"The seminar was very professionally organised and on a high level. It was also of very good practical relevance. As the presenter is a native speaker, all given information is completely fundamental."
Andrea Duchow
IAG - Ihlenberger Abfallentsorgungsges. mbH, Selmsdorf
"High quality from beginning to end (registration process, trainer, programme materials…)."
Andrea Lüders
ProSiebenSat.1 Media AG, Unterföhring
Seminar Reviews of „Business Correspondence and Telephoning in English“
4.6 of 5
by 138 reviews
Seminar content:
4.5
Content comprehensibility:
4.5
Practical relevance:
4.5
Trainer expertise:
4.8
Participant orientation:
4.7
Method variety:
4.6
On-site training together
Booking number
5690
5690
€ 1.540,-
plus VAT
2 days
currently no events
EN
Get notified by email when event dates available again.
Joint online training
Booking number
33577
33577
€ 1.540,-
plus VAT
2 days
Online
currently no events
EN
Get notified by email when event dates available again.
Please note: We use third-party tools for selected events. Personal data of the participant will be passed on to them for the implementation of the training offer. You can find more information in our privacy policy.
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