When building sales relationships, personality and sympathy count more than facts. Small talk is an important way to do this. This e-learning shows how to use small talk effectively and use body language in a targeted manner to respond to signals from the other person.

This course teaches the GVZ method for effective needs assessment. Your employees learn how to precisely analyze and specify customer requirements.

The benefits depend on the user. In the “Argue Benefits” e-learning, you will learn the four most important purchase intentions — security, recognition, profit and convenience — as well as how to recognize and respond. Realistic examples and the five-step technique show you what an individual benefit argument can look like.

Learn how to effectively use digital tools in the sales process, avoid mistakes and increase your customer contacts and closing rates.

This course shows your employees how they can effectively use small talk and body language to build relationships in order to strengthen customer relationships.

Working effectively brings high returns when it comes to customer acquisition. It is important to find the right customers and to optimally arrange the initial contact. The e-learning “Make initial contact” teaches methods such as the “elevator pitch” and the use of research tools to prepare yourself precisely for future customers.

Leadership with target agreements is a long way off as a management tool. However, rethinking is needed in order to use this management tool sensibly and effectively to motivate your employees. Learn how to lead in a structured and effective way with target agreements and increase the success of your employees and the entire team.